Monday 30th March 2020
Following the Government’s advice regarding new measures affecting both individuals and businesses alike, the Rough Old Glass Workshops are now Closed. We are still at the end of the phone and responding to email if you would like to get in touch about an existing order or a new project.
We will be keeping this under review whilst aiming to reopen on Tuesday 14th April 2020, depending on Government advice and our supply chain.
Currently have an order with us?
Your order is safe with us, it will either be ready to schedule shipment once we are open again or we may be awaiting for the glass to arrive, in which case it will be silvered and scheduled for shipment as soon as possible and we will be in touch with individual clients with updates.
If you have had a delivery date confirmed previously - regrettably this will not take place and instead be rescheduled upon reopening. Likewise if a survey or installation appointment has been arranged this will not be taking place unless you hear otherwise.
Samples will continue to be dispatched via Royal Mail Second Class post as usual. Please don't return any to us at the moment as we won't be open to receive them.
Royal Mail absence rates are currently double what they would usually expect at this time of year so they have advised that it is likely that some areas of the country will experience a reduction in service levels due to coronavirus-related absences either at their local mail centre or delivery office.
Want to place a new order?
Orders can still be placed via the website or email in the usual way, and again will be processed swiftly upon re-opening. Please send over new estimate requests or queries via email to email@example.com and we will respond within 24 hours as usual.
We sincerely thank you for the support and understanding during these challenging times.
Take care and keep safe.
Charlotte & all of the Rough Old Glass Team