Monday 18th May 2020
BUSINESS AS USUAL! We're trying to stick to standard lead-times for production.
If you'd like to view Samples or any of our Framed Mirrors or Lamps via Facetime or Whatsapp video call, message us on +44 (0)7930 736504 to set up an appointment.
Following the Government’s advice regarding new measures affecting both individuals and businesses alike, the Rough Old Glass Workshops are now working on a skeleton staff to ensure that we can maintain safe distance at all time. We are still at the end of the phone and responding to email if you would like to get in touch about an existing order or a new project.
Currently have an order with us?
Your order is safe with us, it will either be ready to schedule shipment once you're ready to receive it or we may be awaiting for the glass to arrive, in which case it will be silvered and scheduled for shipment as soon as possible and we will be in touch with individual clients with updates.
Survey and installation appointments are now being booked as standard within 5-7 working days.
The government's current advice is that tradespeople can continue to work if they are well and have no symptoms. It will be important to ensure that Public Health England guidelines, including maintaining a two metre distance from any household occupants, are followed to ensure everyone's safety. No appointments will be attended at any household which is isolating or where an individual is being shielded.
Samples will continue to be dispatched via Royal Mail Second Class post as usual.
Royal Mail absence rates are currently double what they would usually expect at this time of year so they have advised that it is likely that some areas of the country will experience a reduction in service levels due to coronavirus-related absences either at their local mail centre or delivery office. Saturday deliveries are currently suspended.
Want to place a new order?
Orders can still be placed via the website or email in the usual way, and again will be processed as quickly as possible. Original Antique Mirrors & Lamps can still be shipped. Bespoke orders are being processed as normal now.
All of our glass processors are now open for production.
We will keep you informed of progress, as always. Please send over new estimate requests or queries via email to firstname.lastname@example.org and we will respond within 24 hours as usual.
We sincerely thank you for the support and understanding during these challenging times.
Charlotte & all of the Rough Old Glass Team